maxon Privacy Policy

Last updated: September 2021

We appreciate your interest in maxon and your visit to a website of the maxon Group and/or one of its subsidiaries. The protection of your privacy is very important to us. Below we provide you with detailed information about the handling of your data.

1. Activities related to our website

Protecting your privacy when processing personal data and ensuring the security of all business data are key concerns at maxon, and are duly reflected in our business processes. Personal data which are gathered when you visit our online offering are kept confidential, in full compliance with relevant legislation.

Data protection and information security are important elements of maxon corporate policy.

The processing of the data of visitors from Switzerland and from countries outside the EU is subject to Swiss law exclusively, namely the Federal Data Protection Act [DSG, SR 235.1] and the related Ordinance on the Federal Data Protection Act (SR 235.11). The EU General Data Protection Regulation (GDPR) only applies if expressly stipulated in this Privacy Policy, or if under special circumstances it would be mandatorily applicable to the data of visitors from Switzerland or countries outside the EU.

Processing of data of visitors from the EU is subject to the GDPR (2016/679).

How to reach us

If you have any questions or suggestions regarding this Privacy Policy, your personal data, or data security at maxon, please contact us at:

maxon international ag
Data Protection Officer

Brünigstrasse 220

CH-6072 Sachseln       
Telefon: +41 (0)41 666 15 00        
E-Mail: privacy@maxongroup.com

3. Purpose of these web pages

These web pages contain information about maxon.

The web pages provide general information about maxon, its products, solutions, services and career opportunities. There is also an online shop selling maxon products.

Some of the web pages include special forms for requesting further information about maxon’s products and services.

Information relating to the maxon jobs portal is provided separately, before registration. For further information, please visit the jobs portal specific to the location in which you are interested.

4. How we gather, process and use personal data

Categories of data processed

Communication data (e.g. name, telephone number, e-mail address, address, IP address), credit card data, bank details and career data are processed.

Basic principles

'Personal data' means any information relating to an identified or identifiable natural person, e.g. name, address, telephone number or e-mail address reflecting a person’s identity.

We only gather, process and use personal data (including IP address) if this is necessary for contractual performance or pre-contractual activities, if you have given us your consent (e.g. during registration), or if we have a legitimate interest in processing.

5. Purpose of processing; legal basis

We (and, if applicable, other companies from the maxon Group, see Section 8) and service providers engaged by us may process your personal data for the following purposes:

Purpose Personal data: categories Recipients of personal data:
categories
Legal basis

When you subscribe to a
newsletter


The personal data we collect
allows us to send you
newsletters, to keep you
informed about our products
and services.


Title, first and last name,
company name, address,
email address, telephone
number

External service providers
(commissioned data
processing))

We process your personal
data if you give consent to
receive our newsletters. The
processing of your personal
data is lawful, as this
information is required in
order to be able to send you
our newsletters. You may
unsubscribe from this service
at any time.

When you send a contact
request


The personal data we collect
enables us to process your
request and to send you our
response to it.




Title, first and last name,
academic title, company
name, address, country,
email address, telephone
number, type of request




maxon Group joint
data controllers



The processing of your
personal data is lawful, as
this information is required in
order to process your enquiry
based on your request, and
to provide an appropriate
response; furthermore, we
have a legitimate interest in
processing the enquiry, via
the most appropriate
company within the maxon
Group.

When you create an account
on our web pages

The personal data that we
collect and process enables
us to create and operate an
account for you on our web
pages.


Title, first and last name,
academic title, company
name, address, country,
email address, telephone
number


maxon Group joint data
controllers


The processing of your
personal data is lawful, as
this information is required so
that we can operate and
maintain your account based
on your request; furthermore,
we have a legitimate interest
in processing your request
via the most appropriate
company within the maxon
Group. You can close your
account at any time

When you apply for a
position

The personal data we collect
enables us to process your
application.

For further information, please
visit the jobs portal specific to
the location in which you are interested.


Title, first and last name,
date of birth, academic title,
address, nationality, email
address, telephone number,
your written application, CV
and certificates/certificates,
account details


External service providers
(commissioned data
processing)


We process your data when
an employment contract is
initiated or drawn up. This is
based on the various steps
required when drawing up an
employment contract.

When you register for
JobAbo

The personal data we collect
enables us to contact you as
soon as you find a position of
interest to you within the
maxon Group.


E-mail address


External service providers
(commissioned data
processing)


The processing of your
personal data is lawful, as
this information is required in
order to process your request
and to provide an appropriate
response.

If you participate in a
customer survey

The personal information we
collect allows us to receive
feedback about our products
and services, to evaluate,
analyse and improve them,
and to train our employees



Title, first and last name,
company name, address, e-
mail address, telephone
number, your feedback on
our products and services



External service providers
(commissioned data
processing), maxon Group
joint data controllers



The processing of your
personal data is lawful, and
we have a legitimate interest
in doing so, as the
information is required so that
we can manage our business
relationship and improve our
products and services;
furthermore, we have a
legitimate interest in
processing your feedback, via
the most appropriate
company within the maxon
Group.

If we use your personal
information for marketing
purposes

The personal data that we
collect or process enables us
to send you offers on our
products and services and
information on related
activities (e.g. event
invitations) by telephone, e-
mail or in any other form




Title, first and last name,
company name, function,
location address, email
address, telephone number,
any other data required for
marketing purposes



maxon Group joint data
controllers



The processing of your
personal data is lawful, as
this information is required so
that we can provide you with
offers on our products; in that
regard we have a legitimate
interest in conducting
business and maintaining
customer relations; we also
have a legitimate interest in
processing your feedback, via
the most appropriate
company within the maxon
Group.

If you order products via the
online shop

The personal data that we
collect or process enables us
to satisfactorily process your
order when you order our
products or services.



Title, first and last name,
date of birth, academic title,
address, country, email
address, credit card data,
bank details



maxon Group joint data
controllers



The processing of your
personal data is lawful and
enables contractual
performance. In addition, we
have a legitimate interest in
processing, as the
information is required so that
we can maintain a business
relationship with you and
manage the customer
relationship via the most
suitable company within the
maxon Group

6. Log files

Each time you use the internet, certain information is automatically transmitted by your internet browser and stored by us in so-called log files.

Log files are stored by us for the purpose of identifying faults and for security reasons (e.g. to investigate attempted attacks) as long as necessary for the specified purposes, and then deleted or anonymized. Log files which must be stored for a further period for evidentiary purposes are not deleted until the incident in question has been definitively resolved, and in individual cases may be passed on to investigative authorities. We have a legitimate interest in storing log files, to ensure that our web pages function smoothly without disruption.

In particular, the following information is stored in log files:

7. User analysis

Analysis tools (e.g. etracker) are used on maxon’s web pages and on the online shop. Information collected about the use of the web pages is stored on the tool providers' servers.

Analysis tools enable us to collect and analyse data about how visitors use our web pages and online shop. This enables us to find out when web pages were viewed, and from which region.

The maxon Group has a legitimate interest in carrying out anonymised analysis of user behaviour, in order to optimise our web pages and the advertising. If your prior consent was requested when you visited our web pages (e.g. consent to the storage of cookies), processing is based on your consent, which you may revoke at any time with effect for the future.

Detailed information about analysis tools can be found in the maxon Cookie Policy.

8. Forwarding of data

Forwarding of data to other controllers

As a general rule, your personal data will only be transferred by us to other controllers if this is necessary for contractual performance, or if we or the third party have/has an overriding legitimate interest in forwarding the data, or if you have given your consent. For details about the legal basis and the recipients or categories of recipients, see Section 5 (Purpose of processing; legal basis).

If “maxon Group joint data controllers” are specified as possible data recipients, the data in question may be forwarded within the maxon Group, to ensure that you receive optimal support and advice from the maxon Group, in an effort to maintain good customer relations. Forwarding of data within the maxon Group thus benefits both you and us, and as mentioned in Section 5 is based inter alia on our legitimate interest in maintaining good customer relations with current and future customers.

In addition, data may be transferred to other controllers, insofar as we are required to do so by law or pursuant to an enforceable official or court order.

Service providers (general)

We use external service providers who perform tasks such as marketing services, HR services, programming, data hosting and hotline services. We have carefully selected these service providers and monitor them regularly, in particular to ensure they are careful in the way they handle and protect data stored by them. All service providers are under contractual obligation to maintain confidentiality and to comply with legal requirements. Service providers may also be other companies within the maxon Group.

Forwarding of data to recipients outside the EEA

We may also forward personal data to recipients domiciled outside the EEA (non-EEA countries). In such cases, before forwarding the data we make sure the recipient contractually guarantees an adequate level of data protection, or if necessary we obtain your consent to forwarding of your data.

9. Storage periods; Duration of storage

As a general rule, we store your data for as long as is necessary to ensure we can provide our online offering and related services, or for as long as we have a legitimate interest in further storage (e.g. after fulfilment of a contract, we may still have a legitimate interest in marketing via physical mail). After that we will delete your personal data, except for data which we must continue to store in order to comply with legal obligations (e.g. tax-law and commercial-law retention periods require us to retain documents such as contracts and invoices for a certain period of time).

 10. Use of cookies

What is a cookie?

A cookie is a small quantity of data stored on your computer or mobile device by the websites you visit. Cookies (hereinafter: cookies) are often used to operate websites or to operate them more efficiently, and to transmit information to the operators of the website.

Our use of cookies

Our web pages use cookies, pixel tags and other means of identification and local storage to distinguish you from other users of our website and from web pages on our network. This helps us ensure that our web pages and the web pages in our network are easy and enjoyable to use, and allows us to improve our web pages and services.

Further information about the cookies we use on our web pages can be found in our Cookie Policy.

11. Social plugins

Our online offering includes social plugins from various social networks, as described below.

When a plugin is used, your internet browser establishes a direct connection to the server of the relevant social network. The provider receives a notification that your internet browser has accessed a given page of our online offering, even if you do not have a user account with that provider or are not currently logged into it. Log files (including the IP address) are transmitted by your internet browser directly to a server of the respective provider and (if applicable) stored there. The provider or its server may be located outside the EU/EEA (e.g. in the USA).

A plugin is essentially an independent extension of the social network provider. We therefore have no control over the amount of data collected and stored by the social network provider.

For information about the purpose and scope of how a given social network collects and processes data, and about your related rights and settings options for protecting your privacy, please refer to the privacy policy of the social network in question.

If you do not want a social network provider to receive and (if applicable) store or reuse data via the online offering, do not use the plugin in question. If you have a user account with a given social network and are logged in, that social network may be able to assign your internet usage behaviors directly to your personal profile. You can prevent this by logging out of your user accounts.

Social plugins with double opt-in

Double opt-in ensures that your visit to our web pages is not recorded by a social network provider by default. If you visit a page on our website that includes a plugin, initially it is disabled.  It will only be enabled if you click on the relevant button.

Facebook and Instagram plugins

Facebook and Instagram: www.facebook.com is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; www.facebook.de is operated by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland (“Facebook”). An overview of Facebook plugins and how they are displayed can be found at: https://developers.facebook.com/docs/plugins/?locale=de_DE; Information on Facebook's data protection policy can be found here: http://www.facebook.com/policy.

Twitter plugins

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). An overview of Twitter plugins and how they are displayed can be found here: https://developer.twitter.com/; Information on Twitter's data protection policy can be found here: https://twitter.com/de/privacy.

LinkedIn plugins

LinkedIn is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (“LinkedIn”). An overview of LinkedIn plugins and how they are displayed can be found here: https://developer.linkedin.com/plugins; Information about LinkedIn's data protection policy can be found here: https://www.linkedin.com/legal/privacy-policy.

12. YouTube

Our web pages use functionalities of the video platform YouTube, which are provided by YouTube LLC, 901 Cherry Ave. San Bruno, CA 94066, USA (“YouTube”). YouTube is a platform that allows the playback of audio and video files.

When you visit the relevant web page on our site, the embedded YouTube player establishes a connection to YouTube so that the video or audio file can be transmitted and played back. Data are also transferred to YouTube as the controller.  We are not responsible for the processing of this data by YouTube.

For further information on the scope and purpose of the data collected, the further processing and use of the data by YouTube, your rights and the privacy options which you can select, please read YouTube’s privacy policy.

13. External links

Our online offering may contain links to third-party websites (providers that are not affiliated with us). Once you have clicked on the link, we no longer have any control over the collection, processing or use of any personal data transmitted to the third party by clicking on the link (e.g. IP address, or URL of the page on which the link is located), since the conduct of third parties is by nature beyond our control. We are not responsible for the processing of such personal data by third parties.

14. Security

Our employees and the service providers engaged by us are obligated to maintain confidentiality and comply with the provisions of applicable data protection legislation.

We take all necessary technical and organizational measures to ensure an adequate level of protection and to protect your data we manage, in particular against the risks of accidental or unlawful destruction, manipulation, alteration, accidental or unlawful loss, unauthorized disclosure or access. Our security measures undergo ongoing improvement in line with technological developments.

15. User's rights

To assert your rights, see Section 2 (How to reach us). Please make sure that we can easily identify you.

Right to information; data subject's right to access stored personal data

You have the right to receive information from us about the processing of your data. As data subject you have the right to access your stored personal data.

Right to correction; right to deletion

You can ask us to correct incorrect data. Provided the legal requirements are met, you may request that incomplete data be completed, and you may also request that your data be deleted.

This does not apply to data which are required for billing and accounting purposes or are subject to statutory storage requirements. Insofar as access to those types of data is not required, you are entitled to place restrictions on the processing of said data (please see below).

Right to place restrictions on processing

Provided the legal requirements are met, you are entitled to instruct us to place restrictions on the processing of your data.

Data portability

Provided the legal requirements are met, you have the right to receive data that you have made available to us in a structured, commonly used machine-readable format, or you may instruct us to transfer the data to a third party, insofar as technically feasible.

Right to object

Right to object to processing of your data for direct marketing purposes

At any time you may object to the processing of your personal data for direct marketing purposes (“right to object to processing of personal data for direct marketing purposes”). Please note: for organizational reasons, there may be an overlap between your objection and the use of your data in a campaign which is already in progress.

Right to object to processing of data where we claim a legitimate interest

At any time you are entitled to object to our processing your data where we claim a legitimate interest. We will then stop processing your data, unless we can demonstrate compelling grounds for further processing and those grounds outweigh your rights, as set forth by law.

Revoking consent

If you have given consent to processing of your data, you may revoke your consent at any time with effect for the future. Processing of your data up until the date of revocation remains lawful.

Right to submit a complaint to the supervisory authority

You may have the right to lodge a complaint with the supervisory authority responsible for you, in particular with the data protection authority responsible for your place of residence.

16. Amendments to this Privacy Policy

We reserve the right to change our security and data protection policies. In such cases, we will also amend the Privacy Policy accordingly. If we make changes, we will notify you and indicate the changes clearly.